Frequently Asked Questions

Welcome to the Lumiroa FAQ Page

We're here to provide clear answers to your questions.

If you need further assistance, please don’t hesitate to reach out.

1: How long will it take to receive my order?
Below are our estimated delivery times for all orders:

- Handling time: 1-2 business days
- Transit time 4-6 business days
- Estimated delivery time: 5-8 business days

For more details, please refer to our Shipping Policy.

2: Do you offer free shipping? 
Yes, we offer free shipping within the United Kingdom on all orders. For more details, please check our Shipping Policy.

3: What if I receive a defective product?
If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. 

4: Can I cancel my order after it's placed?
Yes, we offer aa 2-hour cancellation window. To cancel your order within this time frame, please contact us at at info@lumiroa.com

5: What is your return policy?
We offer a straightforward return process. Please visit our Return Policy page for complete details.

6: When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, see our Refund Policy.

7: Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. Visit our Return Policy page for info@lumiroa.com

8: How can I contact customer support?
You can reach our support team by visiting the Contact page or emailing us directly at info@lumiroa.com

9: Do you ship internationally?
No, we currently ship only within the United Kingdom.

10: Do you have a physical store location I can visit?
We are an online-only store, which helps us offer the best prices and widest selection.

11: Can I place a bulk order for my business or organization 
Yes, we accept bulk orders. Please contact our customer support for details.

12: What is the process for exchanging a product?
To learn more about exchanging a product, please refer to our Return Policy. 

13: How can I track my order?
You can track your order through the Track Your Order page on our website.

Contact Information: